- The World's First Ecommerce of Donkey Milk Powder
- International Shipping
These General Terms and Conditions of Sale govern the offer, sale, and delivery of products marketed through the Montebaducco online store.
By placing an order, the customer acknowledges that they have read, understood, and accepted these Terms and Conditions, which apply to all purchases made through the website unless otherwise agreed in writing between the parties.
Azienda Agricola Montebaducco
Via Boiardo, 26 – 42020 Quattro Castella (RE) – Italy
VAT No.: IT01638140358
Reggio Emilia Companies Register: RE-221049
Montebaducco is an organic farm specializing in donkey breeding and the production of donkey milk and related products, directly managing the entire production chain in compliance with Italian and European legislation.
For information regarding products, orders, or these Terms and Conditions, customers may contact Customer Service.
The descriptions, images, and information published on the website are provided for informational purposes and are prepared with the utmost care.
Any minor differences between the products and the images shown shall not be considered product defects.
Product availability is updated periodically. If a product becomes unavailable after the order has been confirmed, Montebaducco will inform the customer and, where possible, offer an alternative product or a refund.
Montebaducco reserves the right to modify, update, or discontinue the sale of any product at any time.
All prices are expressed in Euros (€) and include VAT, where applicable.
Shipping costs are displayed separately before the order is confirmed.
The purchase is completed when the customer confirms the order and Montebaducco subsequently accepts it by email.
Montebaducco reserves the right to refuse or cancel orders in the event of obvious pricing errors, product availability issues, or improper use of the website.
Payment may only be made using the payment methods available during checkout.
All transactions are processed through secure payment systems. Orders will be processed only after payment has been successfully confirmed.
Orders are dispatched within 2 business days of payment confirmation, unless otherwise stated.
Estimated delivery times:
Delivery times are estimates calculated from the shipment date. Delays caused by force majeure, strikes, adverse weather conditions, customs inspections, or other circumstances beyond Montebaducco’s control shall not give rise to any liability on the part of the seller.
Once the order has been shipped, the customer will receive a tracking number.
For shipments to non-EU countries, customs duties, import VAT, and any other customs charges are the responsibility of the customer.
Upon delivery, customers are invited to inspect the package. If visible damage is detected, the shipment should be accepted with reservation, and Customer Service should be contacted promptly.
Phone / WhatsApp: +39 333 4426648
Email: latte@montebaducco.it
Customer Service Hours: Monday to Friday, 9:00 AM – 6:00 PM (CET)
In accordance with Italian Legislative Decree No. 206/2005 (Consumer Code), consumers have the right to withdraw from the purchase within 14 days of receiving the products, without providing any reason.
To exercise the right of withdrawal, customers must notify Customer Service, specifying the order number and the products concerned.
Products must be returned within 14 days, unused, complete, and in their original packaging with all accessories included.
Refunds will be issued using the same payment method used for the original purchase after verification of the returned products.
The right of withdrawal does not apply to:
For defective, damaged, or non-conforming products, the customer’s rights under the Legal Guarantee of Conformity remain unaffected.
Return shipping costs are borne by the customer unless the products are defective, damaged, or non-conforming, in which case Montebaducco will bear such costs.
If the customer receives a damaged, defective, or non-conforming product, they should contact Customer Service promptly, providing photographs of both the product and its packaging.
Following verification, Montebaducco will, in accordance with applicable law, replace the product or refund the amount paid.
All products sold by Montebaducco are covered by the Legal Guarantee of Conformity pursuant to Articles 128 et seq. of the Italian Consumer Code, where applicable.
If a product has a lack of conformity existing at the time of delivery, the consumer is entitled to the remedies provided under applicable law.
Montebaducco shall not be liable for delays caused by force majeure or events beyond its reasonable control.
Delays attributable to the courier shall not affect the consumer’s statutory rights. Where required by law, Montebaducco will provide the applicable remedies, including replacement of the product or a refund.
Nothing in these Terms limits or excludes mandatory consumer rights.
Personal data are processed in accordance with the General Data Protection Regulation (GDPR) and applicable Italian legislation.
Further details are available in the Privacy Policy and Cookie Policy published on the website.
All website content, including texts, images, logos, and trademarks, is protected by intellectual property laws.
Any commercial use requires the prior authorization of the rights holder.
These General Terms and Conditions of Sale are governed by Italian law.
Where the customer is a consumer, jurisdiction lies with the court of the consumer’s place of residence or domicile, where required by law.
Customers are encouraged to contact Customer Service first in order to seek an amicable solution.
Consumers residing in the European Union may also use Alternative Dispute Resolution (ADR) mechanisms provided by applicable legislation.
Montebaducco reserves the right to amend or update these Terms and Conditions at any time.
Any amendments become effective upon publication on the website and apply only to orders placed after the publication date.
